FREQUENTLY ASKED QUESTIONS

Pricing

What does my retainer fee cover?


The retainer fee locks in your day on the booking calendar and covers the photographer's time needed for planning and photographing your session. Additionally, it includes time for one personal ordering appointment once your session has been completed. Each client has different wants and needs for their final images. Therefore purchasing of products is separate from your retainer fee and is provided based on individual client preferences. This studio does not require a minimum purchase amount at time of ordering. All products, including digital images, are available for purchase separately at the time of your ordering appointment. Please note: Unedited "RAW" image files are not provided to clients for any reason. *Within 20 miles of 85374 (Additional fee's apply for locations beyond this threshold)




Why are digital images so expensive?


When you have a session with me, I am providing you with much more than a simple photograph on paper. In actuality, I am being commissioned by you to provide quality works of art for your home and family that can also easily be displayed on social media. In addition to this, when your images are in their digital form they are essentially able to be reproduced an unlimited amount of times by the consumer. This often makes them the most highly desirable and valuable product I offer for purchase.




Can we pay you part of the amount after the session?


I do require full payment before the session. However, payment for digital images and art products beyond your contract are all due after your session. If you have any concerns about the payment schedule, I'd love to chat with you about them!




What is your payment schedule?


A non-refundable retainer fee of $200 is required to be prepaid at the time of booking in order to secure your time/date on photographers calendar.





Business Details

How soon will my images be ready to view?


Your images will be ready for viewing at your ordering appointment which will take place approximately 1-2 weeks after your session.




Can I view my final images from home via an online gallery?


No - online galleries are not provided. All images will be presented solely at your ordering appointment. I am very flexible with scheduling and can work with you to ensure we are able to coordinate an appropriate time. Here at Emili Farnum Photography I want my client's to reep all the benefits of a complete and personalized photography experience. In order for me to provide this level of service to you, I guide each client through the following steps during your ordering appointment: 1. Viewing all of the hand-selected, professionally-edited images from your session. 2. Selecting your favorite images for print. With al-a-cart options, it is easy to purchase only what you love. 3. Viewing and discussing appropriate products that can be used to display your selected images in your home in a way that meets both your needs and your budget. 4. Review and confirm selections for final payment or a payment plan option if needed. 5. Setting timeline expectations for product delivery.




Will my images be saved if I don't purchase them right away?


Unordered images are considered unwanted and purged from photographer's system 2-weeks (14-days) after your ordering session. If additional time is needed, archiving services are available for a fee. If no product is ordered during the applicable timeframe, the images are permanently deleted. NOTE: All purchased images will be archived complimentary for 1-year from the date of your session. After that time, all proofed images are deleted (except those that are maintained for promotional use).




Can we provide you with a "shot list" or "must take pictures"?


I'd prefer that you didn't - and let me explain why: Repeated requests for posed images and having me work from a "checklist" is counter-productive to the work you've seen on my website and will result in a very different look to your gallery of images. While “shot lists" are a great idea in theory, please understand that providing me a list of images you've seen on Pinterest reduces my ability to capture naturally occurring moments for you as we'd be working from that list instead of creating unique work for you and your family. This in turn will also cut down on the amount of photos able to be captured as it may take considerable time to review the list and then set up each individual pose accordingly.





Scheduling

Can you hold a date for me?


To be fair to everyone I can't "hold" a date without a paid retainer and a signed contract. I accept bookings on a first come/first served basis.




If I need to cancel my session, is my retainer fee refundable?


The retainer fee and all monies paid are non-refundable. This fee guarantees that I'll hold the date exclusively for you and once you've signed the contract I do turn down all other commissions for that day.




When should we book you for our session?


ASAP. Since I can't "hold" dates or "pencil you in" all sessions are booked when they're booked. Most of my commissions contract with me one to two months prior. It's easy to predict what will be popular weekends, but not always easy to predict when those weekends will book up.




If we're running late, will you stay later than you were scheduled?


Short answer - No. But here's why... A majority of my sessions are scheduled right before sunset. If you are more than 20-minutes late you will be called and asked to reschedule due to the simple fact that once you arrive there will be no more light to photograph your session. I do not photograph in the dark. Please plan accordingly to make sure you arrive promptly at the time that was agreed upon on. Additionally, should you be asked to reschedule on the day of your session due to your tardiness, you will also be required to pay a new retainer fee to hold the the new date.





Equipment

What kind of equipment do you use?


I use top of the line professional Nikon DSLR equipment.





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SURPRISE ARIZONA FAMILY AND ENGAGEMENT PORTRAIT PHOTOGRAPHER